HP DesignJet Z9+ Pro Printer Repair & Troubleshooting in Orange County

HP DesignJet Z9+ Printer Repair Orange County.If you own an HP DesignJet Z9+ Pro in Orange County, you already know what exceptional large-format printing feels like — stunning photographic output, gallery-quality art prints, vehicle wraps, signage, or architectural renderings. But even the most advanced print hardware can run into issues. This guide is for anyone in OC — Anaheim, Santa Ana, Irvine, Huntington Beach, Costa Mesa, Newport Beach, Fullerton, Mission Viejo, Lake Forest, Tustin, Yorba Linda, Laguna Beach, Buena Park, Orange, Fountain Valley, Aliso Viejo, Westminster, Seal Beach, etc. — who uses the Z9+ Pro and wants to understand common error codes, what they mean, and what to try before calling in a technician.

What the Z9+ Pro Offers (for OC print shops & studios)

Large-format capacity: Up to 64-inch wide print, suitable for wide signage, exhibit panels, murals, etc.

High resolution & color accuracy: Great for galleries, photographers, artists.

Robust workflow features: Media handling (rolls, cutters, rewinder), software/RIP compatibility, firmware updates.

Heavy duty & built for production: But that means complexity, and more possible failure points.

Common Error Codes for HP DesignJet Z9+ / Z9+ Pro

Here’s a curated list of many of the error / system-error codes you’re likely to see on the front panel of a Z9+ Pro, what they generally signal, and what you can try.

Error Code / Label	Meaning / Subsystem	Common Causes	First Troubleshooting Steps
0001-0001-0003 / 0001-0001-0004	E-box / Formatter PCA firmware ↔ hardware mismatch or communication failure. MEI Computer & Graphics+1	Firmware out of date; improper seating; damaged board or connection.	Power cycle (front & back), check firmware version and update if needed, reseat Formatter PCA, possibly replace.
0011-0001-0080	Trailing Data Cable skew / Eye Diagram / initialization failure (engine cannot start). HP Support Community+1	Cable damage or misalignment; connector issues; sometimes firmware bug.	Turn off power; inspect trailing cable between formatter and engine; replace if damaged; test after reseating.
02.1:YZ	Carriage PCA communication or failure. Designjet Store	Carriage PCA failed; trailing cable issue; connector loose.	Power cycle; check trailing cable; replace Carriage PCA if diagnostics confirm.
03:YZ / 03.0:10	Power Supply Unit problems; real-time clock battery low or dead. Designjet Store+1	Bad PSU; battery failing; electrical instability.	Replace RTC battery, check PSU voltage; replace PSU or battery depending on failure.
06:YZ	Hard disk NVM read/write issues. Designjet Store	Hard disk failing; firmware or disk corruption.	Power cycle; run HDD diagnostics; replace hard disk or use correct revision.
07:10 / 07.01:11 / 07.02:11 / 07.03:10 etc.	Interconnect board / USB / hub errors. Designjet Store	Bad USB cable; interconnect board failing; mis-wired connectors.	Check and reseat cables; replace interconnect PCA or USB cables/hub as appropriate.
08:04 / 08:08 / 08:11	Touch panel / front-panel communication or feature hang. Designjet Store+1	Loose front-panel USB/data cables; firmware bug; panel electronics issue.	Reseat front-panel & data connectors; upgrade firmware; check panel condition.
21:YZ / 21.1:YZ / 21.2:YZ	Service station motion failure (including primer motor). Designjet Store	Obstruction; crooked cables; mechanical binding; station stuck.	Check path is clear; inspect primer tubes; run service-station diagnostics; possible mechanical or PCA replacement.
22.0:YZ & 22.1:YZ	Ink Supply Station (left side) errors. Designjet Store	Ink supply module fault; cable damage or mis-connection; sensor problem.	Run IDS (Ink Delivery System) diagnostic test; reseat or replace cable; replace problematic ink supply module.
24:YZ	Ink setup failure – e.g. purgers not operating; sensors not detecting. Designjet Store	Purger motors stuck; Out-of-Ink sensor bad; ink supply issue.	Power off/on; perform IDS diagnostic; possibly replace purgers, sensors or ink supply parts.
41:YZ	Media axis motor, media-advance drive fault. Designjet Store	Roll path obstruction; drive motor or encoder failure; cable or PCA issue.	Clear obstructions; run media-advance or drive roller diagnostics; check cables; replace motor or PCA.
47:YZ	Starwheel motor error (starwheels in media path). Designjet Store	Starwheel jammed; cable issue; motor or PCA problem.	Clear starwheel path; inspect/replace motor and cable if needed.
48:YZ	PPS (Pen-to-Paper Space) system failure. Designjet Store	Solenoid or actuator issues; cable or sensor damage.	Check connections; run diagnostics; replace PPS solenoid or relevant PCA.
52:10	Drop detector failure. Designjet Store	Sensor failed; cable loose; detector module faulty.	Reseat cables; replace drop detector if needed.
55:YZ	Line sensor / EEPROM read/write failure. Designjet Store	EEPROM corruption; sensor hardware problem; connection issues.	Carriage test; inspect connections; replace line sensor or Carriage PCA.
56:YZ	Drive roller analog encoder “zero search” / homing failed. Designjet Store	Encoder sensor or disc dirty or damaged; mechanical misalignment; PCA issue.	Clean encoder; check sensor; perform media‐path test; replace parts if needed.
75.21:YZ / 75.22:YZ	Spittoons / Service Station maintenance – one or both spittoons near full. Designjet Store	Spittoon is part of waste ink capture; overuse; needs maintenance kit.	Replace service station and/or spittoons; use preventive maintenance kit.
78:08	Job cannot be printed borderless on selected paper. Designjet Store	Paper size mismatch; paper type does not support borderless; settings issue.	Use appropriate paper; change job/paper settings; adjust for borderless if supported.
79:YZ	Generic error. Designjet Store	Many possible causes; hardware, firmware, communication.	Power cycle; check firmware; if persists, call service with full error log.